Last updated on: 25th October 2024
Effective: 25th October 2024
Introduction
At Shivantra Solutions Private Limited ("we", "us", "our"), we strive to provide the highest quality software consultancy and development services. However, we understand that there may be instances where you may need to cancel a service or request a refund. This policy outlines our terms regarding refunds and cancellations.
Cancellation Policy
Service Cancellation
You may cancel a service at any time prior to its commencement. To initiate a cancellation, please contact us via email at contact@shivantra.com. If you cancel a service before work has commenced, you will not incur any charges.
Post-Commencement Cancellation
If you wish to cancel a service after work has started, please note that charges may apply based on the work completed up to the cancellation date. We will provide a detailed invoice outlining the services rendered and applicable fees.
Refund Policy
Eligibility for Refunds
Refunds may be granted under specific circumstances, including but not limited to:
- Services not delivered as per the agreed specifications.
- Significant delays in project delivery without prior communication.
Requesting a Refund
To request a refund, please submit a written request to contact@shivantra.com within 14 days of the service completion date, clearly outlining the reason for your request.
Refund Process
Upon receiving your request, we will review it and respond within 10 business days. If approved, refunds will be processed using the original payment method within 14 business days.
Non-Refundable Services
Certain services may be non-refundable, including:
- Customized software development that has already been completed and delivered.
- Services that have been partially rendered unless otherwise agreed upon.
Changes to the Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Contact Us
For any questions regarding this policy or to initiate a cancellation or refund request, please contact us at:
Email:
contact@shivantra.com
Phone: +91-9023364417